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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep support reachable. This policy sets out what we gather, why we hold it, and how you can request changes or deletion.

Account registration dataPayment wallet detailsDevice and session logsSupport interaction history
bd.baji How We Handle Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what we hold, update outdated details or request deletion, reach our data team through the channels below. Have your registered mobile number ready so we can verify ownership before sharing account information.

Team online

Live Chat

Open the support bubble in the lobby footer and type your privacy request. An agent will ask for your registered mobile number to confirm identity, then walk you through data access or deletion steps in real time.

Email Support

Send your request from the email address linked to your account. Include your username and mobile number so we can match records. Expect a reply within one business day with instructions or a data export file.

Account Settings

Log in and navigate to the privacy tab under account settings. You can download a JSON export of your profile, payment history and session log, or submit a deletion request that triggers a seven-day countdown before permanent removal.

DATA HANDLING

How We Protect What You Share

We encrypt wallet identifiers and session tokens in transit and at rest, log access to account records, and limit data visibility to authorised support and finance staff. Below are the core practices that keep your information contained and give you control over what stays on file.

Encryption Standards

All payment wallet references, session cookies and account credentials travel over TLS connections and sit in encrypted database fields. Only the backend services that verify deposits or release withdrawals can decrypt wallet identifiers, and each access event is logged for audit.

Cookie Management

We set a session cookie to keep you logged in, a preference cookie to remember language and lobby layout, and an analytics cookie to count page views. You can block third-party cookies in your browser settings without breaking deposit or withdrawal flows.

Data Retention Limits

Transaction records stay on file for three years to meet financial reconciliation rules. Session logs expire after ninety days unless flagged for fraud review. Support chat transcripts remain accessible for one year, then move to cold archive where only compliance officers can retrieve them.

Your Access Rights

Request a data export from account settings and we will deliver a JSON file containing your profile, deposit history, session log and support tickets. To delete your account, submit a removal request through live chat; we honour it within seven days unless ongoing withdrawals or disputes require us to keep records open.

Privacy Policy Questions

We collect your mobile number, chosen username, password hash, and the wallet identifiers you provide for bKash, Nagad or Rocket. During gameplay we log device type, IP address and session timestamps to prevent duplicate logins and detect fraud.

Payment processors receive only the wallet identifier and transaction amount needed to complete your deposit or withdrawal. We do not pass full account data to marketing brokers, affiliate networks or unrelated commercial parties.

We retain deposit and withdrawal records for three years to meet financial reconciliation and audit requirements. Session logs expire after ninety days unless flagged for security review. Support chat transcripts remain accessible for one year before moving to cold archive.

Yes. Log in, open account settings, navigate to the privacy tab and click the data export button. We will email a JSON file containing your profile, payment history, session log and support tickets within one business day.

Submit a deletion request through live chat or the privacy tab in account settings. We will close your account and erase personal data within seven business days unless financial reporting rules require us to retain transaction records for the full three-year period.

We set a session cookie to keep you logged in, a preference cookie for language and layout, and an analytics cookie to measure lobby traffic. You can block third-party cookies in browser settings without breaking bKash, Nagad or Rocket deposit flows.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.